Welcome to Dust Moto! These Terms and Conditions ("Terms") govern your access to and use of our products, services, and website. By purchasing our bikes, accessories, or using our website, you agree to these Terms.
General Conditions
Eligibility: By purchasing or using Dust Moto products, you confirm that you are at least 18 years old or have legal parental/guardian consent to engage in this agreement.
Modifications: Dust Moto reserves the right to modify or update these Terms at any time. Changes will be effective upon posting on our website.
Orders and Payment
Pricing: All prices are listed in USD and exclude applicable taxes (as specified). Shipping fees may apply.
Payment: Payment must be received in full before the product is shipped.
Order Acceptance: Dust Moto reserves the right to accept or reject orders at our sole discretion.
Cancellations: Orders can only be cancelled prior to shipping. Once shipped, cancellation fees or return policies will apply.
Warranty
Dust Moto provides a warranty on its products as outlined in our Warranty Policy section below.
The warranty covers manufacturing defects and excludes damage caused by improper use, neglect, or unauthorized modifications.
Usage and Maintenance
You are responsible for reading and adhering to the guidelines provided in the Dust Handbook to ensure proper use and maintenance of your motorbike.
Prohibited Uses: Dust Moto products are not intended for commercial rental use, competitive sports or extreme stunts.
Returns and Refunds
Returns are accepted under our Returns Policy, provided the product is in unused condition and returned within [timeframe] from the date of delivery.
Refunds will be processed after product inspection and may be subject to restocking or shipping fees.
Limitation of Liability
Dust Moto is not liable for damages resulting from misuse, accidents, failure to follow safety guidelines or failure to wear personal protective equipment.
To the fullest extent permitted by law, Dust Moto's liability is limited to the purchase price of the product.
Intellectual Property
All trademarks, logos, and content on Dust Moto's website are the property of Dust Moto and may not be used without explicit written consent.
Privacy Policy
Your personal information is collected, stored, and used in accordance with our Privacy Policy.
Governing Law and Dispute Resolution
These Terms are governed by the laws of USA.
Any disputes arising from these Terms shall be resolved through mediation or arbitration, unless otherwise required by law.
Contact Us
For questions or concerns, please contact us at support@dustmoto.com
Acknowledgment
By purchasing or using Dust Moto products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Warranty
At Dust Moto, we stand behind the quality of our bikes and ensure they are free from manufacturing defects in materials and workmanship at the time of delivery. However, it's important to recognize that Dust Moto bikes are built for riding, not for indestructibility.
Warranty Coverage
Dust Moto is liable for defects arising in the powertrain within 2 years from the date of purchase and 1 year for the rest of the bike if registered and scheduled maintenance is performed, or 6 months if not registered or no evidence of maintenance is provided (unless otherwise specified by local law). A list of authorised dealers can be found at www.dustmoto.com. The original warranty is not transferable.
Warranty Limitations
Replacement or repair under warranty does not extend the original warranty period unless otherwise specified by local law. Dust Moto reserves the right to determine whether to repair or replace any defective parts and may use new, reconditioned, or remanufactured parts during the repair process.
Warranty Exclusions
The warranty does not cover damages or issues resulting from:
- Failure to follow proper maintenance guidelines (refer to the Dust Handbook).
- Modifications, alterations, or the installation of non-Dust Moto parts.
- Accidents, collisions, abuse, or neglect.
- Competitive sports or extreme stunts.
- Commercial rental use.
- Ordinary wear and tear.
- Repairs performed by unauthorized dealers or technicians.
How to Make a Warranty Claim
To initiate a warranty claim, please email your authorized dealer with details of your purchase and the issue. Or email support@dustmoto.com if you bought directly from Dust.